PLEASE NOTE: ORDERS PLACED AFTER 16TH NOVEMBER 2021 WILL BE MADE LATE JANUARY 2022

SHIPPING AND RETURNS

Please allow 5 business days for ready to ship items to be posted, and up to 6 weeks for custom orders. If you need something quickly, please contact us.

All Kannava Jewels will be sent express via Australia Post at a flat rate of $12AUD. Please get in touch for international shipping rates.

All custom orders require a non-refundable 50% deposit upon ordering, the other 50% is required upon completion of the piece. If you change your mind about your custom piece, your deposit is automatically forfeit.

Returns will be accepted within 7 days of purchasing in exchange for another item, or credit which lasts for one year. No refunds for change of mind.

No refunds or exchanges on custom jewellery, including any pieces with custom engraving or stones. 

If you wish to swap your ring for a new size a $100 resize fee applies

Kannava Jewels accepts no responsibility for lost, stolen, or damaged goods once an item has been dispatched by Australia Post. Kannava Jewels is not responsible for delays in shipping or delivery due to uncontrollable events.

Kannava Jewels recommends selecting insured post at checkout for items over $100 and will not be responsible for reimbursing you for items that are lost in the mail if you haven't selected this option

Kannava Jewels are not liable for any adverse reactions you may have to metals. All metals are written in item listing, and in term, Kannava Jewels cannot offer a refund on the basis of this. Please make sure you have no allergies to metals listed before purchasing. 

Please note that every Kannava Jewel is lovingly handmade in Melbourne, and we cannot accept returns on the basis of slight variation. Every piece is special and unique therefore any differences are due to the handmade nature and/or natural properties of pearls and stones.