SHIPPING AND RETURNS
Please allow 5 business days for ready to ship items to be posted, and up to 6 weeks for custom orders, unless otherwise stated in item description. If you need something quickly, please contact us.
All Kannava Jewels will be sent via Australia Post at a flat rate of $12AUD. Please get in touch for international shipping rates.
All custom orders require a non-refundable 50% deposit upon ordering, the other 50% is required upon completion of the piece. If you change your mind about your custom piece, your deposit is automatically forfeit. No change of mind to customs after the non-refundable deposit is paid.
Returns will be accepted within 7 days of purchasing in exchange for another item, or credit which lasts for one year. No refunds for change of mind.
No refunds or exchanges on custom jewellery, including any pieces with custom engraving or stones.
Please be very careful when selecting your ring size. If you wish to swap your ring for a new size a $100 resize fee applies. Some rings cannot be resized and Kannava Jewels reserves the right to refuse a ring resize if it is not possible.
Kannava Jewels accepts no responsibility for lost, stolen, or damaged goods once an item has been dispatched by Australia Post. Kannava Jewels is not responsible for delays in shipping or delivery due to uncontrollable events.
Kannava Jewels recommends selecting insured post at checkout for items over $100 and will not be responsible for reimbursing you for items that are lost in the mail if you haven't selected this option
Kannava Jewels are not liable for any adverse reactions you may have to metals. All metals are written in item listing, and in term, Kannava Jewels cannot offer a refund on the basis of this. Please make sure you have no allergies to metals listed before purchasing.
Kannava Jewels will repair any jewellery due to poor craftmanship, this does not include general wear and tear (including dents or scratches), cracked, chipped, broken, or lost stones, bent or snapped rings. A fee may be discussed for repairing any of the afore mentioned.
Please note that every Kannava Jewel is lovingly handmade in Melbourne, and we cannot accept returns on the basis of slight variation. Every piece is special and unique therefore any differences are due to the handmade nature and/or natural properties of pearls and stones.